The Justice Department accused Lyft of disability discrimination in a California filing
The Justice Department sued Lyft on Monday in California, alleging it violated the Americans with Disabilities Act by discriminating against passengers with disabilities. The department says drivers routinely refuse to transport riders with service animals or mobility devices. Lyft rejected the allegations, saying it cooperated with the review and remains committed to serving every rider.
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The Boston Globe reported that the complaint also alleges Lyft fails to prevent drivers from refusing requests to let passengers with mobility impairments sit in the front seat. MLQ.ai reported that the department is seeking $53 million for riders with disabilities who were discriminated against and complained to Lyft or the government, as well as a civil penalty and an order requiring policy changes and training. The complaint says Lyft denies rides to “hundreds, and likely thousands” of people and receives thousands of disability-discrimination complaints a year.
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Reporting behind this story
- The Boston Globe — DOJ sues Lyft alleging discrimination against riders with disabilities
- The Guardian — US justice department sues Lyft over alleged refusal to serve passengers with disabilities
- mlq.ai — Justice Department sues Lyft for $53 million, alleging drivers refuse riders with service dogs and wheelchairs
- goldrushcam.com — Department of Justice Sues Lyft for Denying Rides to Passengers with Service Dogs and Wheelchairs
- wsjm.com — DOJ sues Lyft for allegedly discriminating against people with disabilities
- masslawyersweekly.com — Justice Department sues Lyft, alleges discrimination against disabled riders